Banks House Enterprises ("Banks House," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit bankshouse.ca (the "Site") or engage with our services.
This policy is prepared in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.
We may collect the following categories of personal information:
We do not collect sensitive personal information such as financial account numbers, health information, or government identification numbers through this Site.
We use the information we collect for the following purposes:
We do not sell, rent, trade, or share your personal information with third parties for marketing purposes.
We process your personal information on the basis of your consent (provided when you submit a form or book a call), the performance of a contract (when you engage our services), and our legitimate interests in operating and improving our business — provided those interests do not override your rights and freedoms.
We use trusted third-party platforms to deliver our services. Client data may be transmitted to these platforms solely for the purpose of service delivery:
These service providers are authorised to use your information only as necessary to provide services to Banks House and are bound by confidentiality obligations. We do not sell, rent, or share client data with any third party for commercial or marketing purposes. Client data is never shared across engagements or used for any purpose beyond delivering the service engaged.
All client business data remains the property of the client. Banks House processes and analyses client information solely for the purpose of delivering advisory services and does not claim ownership of any data provided. Upon engagement completion, client data is retained only as required by law or the applicable service agreement, after which it is deleted from active systems.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy and to comply with our legal obligations. Client engagement records are typically retained for a minimum of seven years in accordance with standard Canadian business record-keeping requirements. You may request deletion of your personal information at any time, subject to our legal obligations to retain certain records.
This Site may use standard web technologies, including cookies and server-side analytics, to understand how visitors use the Site. You may configure your browser to refuse cookies; however, some features of the Site may not function correctly as a result. We do not use third-party advertising cookies or behavioural tracking technologies.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, disclosure, alteration, and destruction. No method of transmission over the internet or electronic storage is 100% secure; however, we are committed to using commercially reasonable means to protect your information.
Subject to applicable law, you have the right to:
Banks House is based in Ontario, Canada. Client data may be processed in Canada and the United States through our third-party service providers. By using our services, you consent to the transfer and processing of data in these jurisdictions.
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Site following any changes constitutes your acceptance of the revised policy.
For questions, concerns, or requests related to this Privacy Policy or your personal information:
We will respond to all privacy requests within 30 days of receipt.